How to become a Business Relationship Manager in 2024 Part 1

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Asia Pacific Community Leader of BRM Institute, Managing Director of TaUB Solutions (USA, Singapore and India) with overall 22+ Experience in IT Service Management, BRM,Site Reliability Engineering and DevOps Consulting and Implementation Services.

Suresh’s proudest achievement: Becoming one of the Top 8 MBRMs in the World, Top 2021 BRM, Winning the BRM Coach/Trainer of the Year 2019 by BRM Institute and winning 4 Global Excellence Awards in 2017 from BRM Institute.

Malini is a highly experienced Business Relationship Manager who specialises in nurturing high-performing BRMs and teams. She is regularly invited to deliver keynotes and presentations at professional and academic forums in Australia, USA, UK and India. Her personal BRM story titled 'Walk Fast, Walk Far' has been described as "the most impactful presentation" at BRMConnect 2017, Sydney. In her spare time she writes about food, culture and relationships.

Malini facilitates APMG accredited Business Relationship Management certification courses through ITSM Hub.  

• Featured in the BRM Institute’s global list of Top Business Relationship Managers in 2019 and 2020
• 5 Global Excellence Awards, BRM Institute
• Service Excellence Award, Department of Health & Human Services, Victoria Australia

Malini has written Begin the day with a tomato - Creating connection and belonging within a team and one of her proudest achievements in recent times has been supporting her team to achieve six Hall of Fame inductions in 2021! 

After 20+ spent in many roles in the Information Technology industry Luca decided to start his own company, named E-quality Italia, whose purpose is to have a positive impact on Italian organisations by training and coaching their leaders. Luca works as a trainer and coach himself; he is the only Italian coach for the Getting Things Done® methodology, and is one of the few accredited trainers in Italy for BRMP® and CBRM® qualifications. Luca's proudest achievement is the reputation of his small company, both in Italy and abroad.

Sheila Roberts is the Chief Progress Officer for Resilience Professionals Ltd. She has more than three decades of PPM experience, leading project professionals to deliver successful initiatives. She is accredited in many PPM and supports Best Practices. Sheila is passionate about the need for resilience and facilitating progress. Sheila is a co-author of ‘Business Resilience; A practical guide to sustained progress delivered at pace.’ She led the development of the Resilience Profile and other unique tools in the Business Resilience Framework.

Sheila is a Consultant, Assessor and Trainer in PPM and Business Resilience. She is a recognised specialist holding positions as Chair of Examiners and Chartered Assessor, in addition to being a Chartered Project Professional herself. She has been elected by competitor organisations as Chair of the PPM Training industry body, the Association for Training Excellence.In her spare time Sheila loves to read, walk, cycle and participates in car related activities with her family.