Problem Analyst Qualification
Developed in response to market demand for practical, focused qualifications, our Problem Analyst Role-Based Qualification, based on the ITIL® framework, helps you to understand how to prevent problems and resulting incidents from happening, eliminate recurring incidents and minimize the impact of incidents that cannot be prevented, while at the same time earning a recognized certification.
The Problem Analyst certification helps to ensure that IT service availability and quality are increased. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business critical systems. The Problem Analyst qualification is very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.
View our 
Problem Analyst Qualifications Leaflet (340KB, pdf) leaflet.
Qualifications are available from the office(s) below - please click on the office logo for further details in your region:
 |
 |
