APMG Launches its first role based qualification for Service Managers: Change Analyst
11th November 2010, London, UK……… APMG-International has launched its first role based qualification for service managers at the itSMF event, taking place in London at the Novotel, Hammersmith. The Change Analyst qualification has been launched in response to market demand for practical, focused qualifications. It is designed to help candidates understand the wider implications of Change within ITIL Service delivery.
In his opening speech, Barry Corless, Chair of itSMF UK said, “I’m pleased to announce the launch of APMG’s Change Analyst qualification at the conference today. Change Analyst gives knowledge and practical experience of the main skills and competencies required in fulfilling the role of a Change Analyst within IT Service Management.”
The qualification is for those specializing in Change Management and who wish to extend or formalize their understanding and knowledge working in a role where Change Management forms an integral part of the day-to-day activities. IT professionals who are working within other areas that have a direct interface with Change Management, such as third party suppliers, application developers and other related service management functions will also benefit from the course.
The qualification combines a more detailed look at the structure and application of the key change processes and procedures, together with an insight into the soft skills required to meet the everyday challenges in the role of Change Analyst.
Richard Pharro, CEO, APMG-International said, “Service managers are under increasing pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative aspects to a minimum while at the same time improving customer experience, the challenge of understanding how change will impact systems is ever increasing. Being able to analyse and predict the impact on both the process and the people is key to understanding what the likely outcomes of change will be.”
The course and examinations have been developed by itSMF UK industry experts alongside APMG-International and are available through APMG’s international network of Accredited Training Organizations. Candidates taking the course will gain a greater understanding of the wider implications of Change within ITIL® service delivery. The course will give them the knowledge and confidence to authorize change initiatives, while at the same time earning them a recognized certification and ITIL V3 credits.
Change Analyst and the other role based qualifications have been developed by APMG- International in partnership with itSMF UK. They are very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role. SFIA enables employers of IT professionals to carry out a range of HR activities against a common framework of reference - including skill audit, planning future skill requirements, development programmes, standardization of job titles and functions, and resource allocation.
About the exam
The Change Analyst examination is to be completed in 60 minutes. It comprises 20 questions (20 marks) and 13 marks are required to pass. Some questions require supporting information from a scenario booklet to be answered. It is a Paper format and is a mixture of simple and complex objective testing questions. In addition to this the candidates have to complete a workbook during the course which demonstrates the practical application of the theory.
Change Analyst is one of a suite of service management role based qualifications. Problem Analyst is the next in the series to be released and is scheduled to be released at the end of the year and Service Level Analyst will follow in the New Year.
For further details visit www.apmg-international.com
ENDS
About APMG International
APMG-International is an Accredited Examination Institute for ITIL V3 and also offers a wide portfolio of professional qualifications for the knowledge based worker.
Contact
Kate Winter
PR Manager
kate.winter@apmg-international.com
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