SDI® Certification - Service Desk Institute
Are you a service desk professional seeking professional development and recognition of your skills? Then the Service Desk Institute’s (SDI’s) professional certifications are for you.
Administered by APMG-International on behalf of SDI®, these industry-proven and internationally recognised certifications can help you get ahead throughout your IT support career. The certifications are based on the SDI Professional Standards, reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments and best practices. These professional standards set out clear definitions for key service desk roles and provide the basis of all SDI training and exams.
The SDI certifications provide candidates with a structured IT service and support career path and progression route.
View/download our SDI Certification Overview Leaflet.
The exams are based on the SDI standards governing the certifications. The standards are available to download free from the SDI website at: