Business Relationship Management
Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through organizational roles (e.g. in an IT organization, the CIO typically has a role of BRM for the enterprise), a discipline (e.g. all business partner facing service provider roles should be skilled in Business Relationship Management), and an organizational capability (e.g. a service provider organization should be effective in shaping and channeling demand to the highest business value opportunities).
The BRM Role is a crucial link between a service provider and the business acting as a connector, orchestrator, and navigator between the service provider and one or more business units.
The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaption in IT. BRM implementations rate in IT services has quickened significantly, since 2011, when the BRM role and corresponding processes have been formalized as an Information Technology Infrastructure Library (ITIL®) best practice and an ISO/IEC 20000 IT Service Management international standard requirement.
Business Relationship Management Institute (BRMI) is a leading non-profit corporation that serves the Business Relationship Management professional community by providing membership, certification and professional development to help maximize Business Relationship Management capability in organizations. BRMI is the go-to source of up-to-date BRM knowledge and leading practices and the forum to exchange ideas with other practitioners in the field.
BRMI has partnered with APMG-International, a global leader in accreditation and certification services, to promote wider adoption of world-class Business Relationship Management training and facilitate widespread availability of BRMI professional certifications. APMG-International is responsible for facilitating the delivery of Business Relationship Management Professional (BRMP®) training and Certified Business Relationship Manager (CBRM®) training and certification.
I highly recommend CBRM® as a critical next step in driving the BRM capability in any organization that is evolving towards a service-focused, value-driven culture, as the BRM practitioner can help accelerate this goal through tools and learning internalized as a CBRM®.
Arnie Wetherill, IT Senior Manager, Business Relationship Management Professional
This quote is part of an article previously published on brminstitute.org.Click here for more info.
The following titles are available from APMG-Business Books.
The BRMP® Guide to the BRM Body of Knowledge (english version)
The CBRM Guide to the BRM Body of Knowledge