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APMG’s Change Management Qualification

Melanie Franklin, of AgileChangeManagement Ltd, explains what’s involved in effective Change Management.


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Change Management Certification

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Change ManagementDealing with change and, more importantly, the impact of change is a high priority for all organizations. Working with Esther Cameron and Mike Green and building on the concepts in their book "Making Sense of Change Management" we have developed a series of training courses to help organizations and their people come to terms with these issues.

The Change Management certification deals with the theories of how change impacts on and is affected by:

  • the Individual
  • the Team
  • the Organisation
  • the Change Leader.

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Benefits for Individuals

  • Improve ability to change by managing reactions and develop an understanding of change by identifying the impacts that initiatives can have and learning to address them.
  • Learn how people react to change and use this knowledge to lead them successfully through business transformation.
  • Learn about change theories and how to apply the appropriate theory for an organization’s specific needs. This will enhance the way colleagues and organizations deal with and embrace change as well as establishing personal change management processes based on learnings.
  • Know how to take people through the various phases of transition and lead change more effectively with less resistance and more support.
  • Help you understand how to react to change so you are equipped to lead more effectively and sympathetically.

Benefits for Organizations

  • Complement established, process driven methods (like PRINCE2® and MSP®) to develop a holistic picture of change.
  • Attain a unique, tailored change management process based on the specific needs of the organization.
  • Reduce the risk of failure or delay during periods of organizational transformation by maintaining productivity and reducing costs.
  • Gain support from staff and instil confidence in the change management programme so employees are comfortable and prepared to move forward to the next stage.
  • Change Management certified professionals use their comprehensive understanding of change, its benefits and its impact on various groups within organizations to allow the organization to react more effectively to competitive pressures and to global, political and environmental issues.

Foundation Level

The purpose of the Foundation certification is to measure whether you have sufficient knowledge and understanding of the Change Management Text and Handbook to act as an informed member of a change management team during a period of change within part or all of your organization. The Foundation certification is also a pre-requisite for the Practitioner certification.

Exam Format

  • Multiple choice
  • Four sections, total of 60 questions
  • 30 marks required to pass (out of 60 available) - 50%
  • 60 minutes duration
  • Closed-book.

Practitioner Level

The purpose of the Practitioner certification is to confirm whether you have achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Your individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in your work environment will all be factors that impact what the Practitioner can achieve.

Exam Format

  • Objective testing
  • Four questions of 20 marks each
  • 40 marks required to pass (out of 80 available) - 50%
  • Three hours duration
  • Restricted open book - manual and candidate handbook only.

Recommended Reading

The following title is available from APMG-Business Books.

Making Sense of Change Management - 3rd Edition.gif

Making Sense of Change Management

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The practitioner exam syllabus is supplemented by material from the People Alchemy website, an online repository for information on all management disciplines. All material from this website, relevant to the Change Management Practitioner examination, has been incorporated into the Change Management Practitioner Handbook. When you enroll for this certification through an ATO you will also get one year’s free membership to the site.

Customers in Australia and New Zealand can purchase directly from our Australasia Office.

CMBoK Book Cover

Change Management Body of Knowledge (CMBoK) - APMG-International and the Change Management Institute have formed a strategic partnership to develop a Change Management Body of Knowledge and to promote its worldwide use and adoption as best practice for change management. You can purchase the Change Management Body of Knowledge on Amazon , iBook, Barnes & Noble or The Book Depository


View/download our Change Management Certification Overview Leaflet.