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PS Professional CATALYST Certification

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The biggest complaint people have is not getting regular feedback when something has gone wrong.

Therefore the foundation of being a Catalyst is to develop skills around interacting with transparency when communicating with customers, possessing solid project methods for both project management and implementation, and the ability to act on escalations and issues.

This module of the PS Professional certification scheme covers three key areas:-

  • Customer service excellence
  • Project & implementation fundamentals
  • Dealing with urgency and escalations

View/download the CATALYST syllabus summary.

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Benefits

  • Master the principles of effective client & stakeholder engagements
  • Improve your ability to manage expectations
  • Help to foster a culture of customer service excellence
  • Understand project and implementation fundamentals
  • Become more effective at dealing with urgency and escalations

Exam Format - Foundation

  • 50 simple multiple choice questions
  • 40 minutes duration
  • Closed book
  • 50% pass mark (25 marks out of 50)

Recommended Reading

The course is supported by a free-to-download standard: Customer Service Excellence Standard, and the following 3 publications which are all available to purchase from APMG Business Books:

  • Practical People Engagement, Patrick Mayfield
  • Managing Expectations, Naomi Karten
  • Praxis Framework
Recommended Reading

The Catalyst course is supported by the following titles which are available to purchase from APMG-Business Books.

Practical People Engagement,

 

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pf144

Practical People Engagement, Patrick Mayfield

 

Managing Expectations, Naomi Karten

 

Praxis Framework

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