Service Catalog
Service Catalog is a new qualification, complementary to the ITIL® suite. It looks at new ways to:
- control demand,
- publish and track service pricing and cost,
- and automate service request management and fulfilment.
The service catalog provides a clear view of what services IT provides and how IT adds value for the money allocated. It provides a method to request or order the services that are published. The Service Catalog enables good governance in that the key terms, conditions, and controls defined in the Service Catalog are integrated into the service delivery processes of the organisation. It enables an organisation to better plan, deliver and support services while accurately costing and pricing services.
Studies show that implementing a role-driven, online, searchable catalog with standardized services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service. The Service Catalog looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.
Service Catalog also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.
APMG-International are working with a number of specialists in the field, including PINK Elephant, Global Knowledge, AllState and newScale, to develop this exciting new qualification.
A "Service Catalog", as defined in the ITIL Service Delivery guidance, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs (if any)
- How to fulfil the service.
Service Catalog is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalog could benefit their business.
View our APMG-International Service Catalog Certification Interactive Brochure for further information on the qualification.
Service Catalog Accreditation - Only training providers accredited by APMG-International may offer the Service Catalog examination as part of their training courses. Find out about the features and benefits of APMG-US training accreditation.
An accelerator DVD is available to help ATOs to create the Service Catalogue course.
Service Catalog Qualifications - Find out about the structure and format of the Service Catalog qualification and how to take the exam.
Frequently Asked Questions - Read our Service Catalogue FAQs for answers to common questions about the qualification scheme.
Service Catalog Training Courses - To book a Service Catalog training course and exam, contact an APMG-International Accredited Training Organization.
Webinar - Service Catalog - Learn more about this new qualification by watching the Service Catalogue Q&A Webinar.
Looking for your exam result? - Search for your listing on the Service Catalog Successful Candidate Register.
Further information - Find out about the latest news, blog postings and official launch dates for the new scheme here.
In this section
| Service Catalog | |
| Frequently Asked Questions | |
| Qualification Overview | |
| Training Organizations | |
| Useful Links |
News
15 June 2009: APMG-International to launch new Complementary Qualification
