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ISO/IEC 20000

ISO/IEC 20000 LogoISO/IEC 20000 is an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework. The adoption of ISO 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.

APMG-International owns and operates the ISO/IEC 20000 certification and qualification schemes formerly managed by itSMF. For answers to questions about the schemes, the transferral from itSMF to APMG-International and the implications, read our Frequently Asked Questions.

View our APMG-International ISO/IEC 20000 Certification Interactive Brochure for further information on the qualification.


ISO/IEC 20000 Training Courses - To book an ISO/IEC 20000 training course, contact any of APMG-International's ISO/IEC 20000 Accredited Training Organizations (previously known as ACPs).

ISO/IEC 20000 Qualifications - Find out the structure of the qualifications, and how to take the exams.

Looking for your exam results? - Search for your listing on the ISO/IEC 20000 Successful Candidate Register.

For information about our ISO/IEC 20000 Organizational Certification Scheme and a full listing of Registered Certification Bodies (RCBs), visit our dedicated website at www.isoiec20000certification.com.

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