Service Catalogue
Service Catalogue is a new qualification, complementary to the ITIL® V3 suite. It looks at new ways to:
- control demand,
- publish and track service pricing and cost,
- and automate service request management and fulfilment.
Studies show that implementing a role-driven, online, searchable catalogue with standardized services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service. The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.
Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organisations can thus reallocate precious staff time to more strategic initiatives.
APMG-International are working with a number of specialists in the field, including PINK Elephant, Global Knowledge, AllState and newScale, to develop this exciting new qualification.
A "Service Catalogue", as defined in the ITIL Service Delivery guidance, is a list of services that an organisation provides, often to its employees or customers. Each service within the catalogue typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs (if any)
- How to fulfil the service.
Service Catalogue is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business.
Service Catalogue Accreditation - Only training providers accredited by APMG-International may offer the Service Catalogue examination as part of their training courses. Find out about the features and benefits of APMG-UK training accreditation.
Download our 
Guide to Service Catalogue Accreditation for Training Organisations.
An accelerator DVD is available to help ATOs to create the Service Catalogue course.
Service Catalogue Qualifications - Find out about the structure and format of the Service Catalogue qualification and how to take the exam.
Download our Guide to the Service Catalogue Qualification for Candidates.
Service Catalogue Training Courses - To book a Service Catalogue training course and exam, contact any of APMG's Accredited Training Organisations.
Frequently Asked Questions - Read our Service Catalogue FAQs for answers to common questions about the qualification scheme.
Webinar - Service Catalogue - Learn more about this new qualification by watching the Service Catalogue Q&A Webinar.
Looking for your exam result? - Search for your listing on the Service Catalogue Successful Candidate Register.
Further information - Find out about the latest news, blog postings and official launch dates for the new scheme here.
In this section
News
15 June 2009: APMG-International to launch new Complementary Qualification
