Service Catalogue
Service Catalogue is a complementary qualification to the ITIL® suite. It looks at ways to:
- control demand,
- publish and track service pricing and cost,
- and automate service request management and fulfilment.
The service catalogue provides a clear view of what services IT provides and how IT adds value for the money allocated. It provides a method to request or order the services that are published. The Service Catalogue enables good governance in that the key terms, conditions, and controls defined in the Service Catalogue are integrated into the service delivery processes of the organisation. It enables an organisation to better plan, deliver and support services while accurately costing and pricing services.
The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality. Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organisations can thus reallocate precious staff time to more strategic initiatives.
A "Service Catalogue", as defined in the ITIL Service Delivery guidance, is a list of services that an organisation provides, often to its employees or customers. Each service within the catalogue typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs (if any)
- How to fulfil the service.
Service Catalogue is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business.
Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio. It is a 'foundation plus' qualification based on Blooms Taxonomy levels 2-4.
Service Catalogue Training Courses - To book a Service Catalogue training course and exam, contact any of APMG-International's Accredited Training Organisations.
Qualifications
The Service Catalogue syllabus looks at the implementation of workflow and how this can reduce the time it takes to fulfill services, saving numerous hours per request. Organisations can thus reallocate precious staff time to more strategic initiatives.
The qualification has been called "foundation plus" as it is a multiple choice examination based on the Blooms Taxonomy levels 2-4. This means it has a higher difficulty level than a standard Foundation exam, but is not as challenging as an Intermediate-level exam.
Pre-requisites
You must be ITIL Foundation certified in order to be eligible to take this qualification.
The Service Catalogue qualification has been awarded 1.5 credits of the 6 complementary credits available to put towards the ITIL Expert certification.
The exam format is as follows:
- Multiple choice
- 40 questions per paper
- 26 marks required to pass (out of 40 available) - 65%
- 75 minutes duration
- Closed book.
The exam is available in either a paper-based or an on-line format.
View our APMG-International Service Catalogue Certification Interactive Brochure and the 
Guide to the Service Catalogue Qualification for Candidates for further information on the qualification.
In this section
| Service Catalogue | |
| Accredited Training Providers | |
| Successful Candidate Register | |
| Frequently Asked Questions |
Service Catalogue blog posts:
View related blog posts for the Service Catalogue scheme at:
Rodrigo Flores' Blog - http://servicecatalogs.typepad.com
Troy DuMoulin's Blog - http://blogs.pinkelephant.com/troy
