Change Analyst
The Change Analyst qualification forms part of a series of role-based qualifications developed by APMG-International in partnership with itSMF.
Developed in response to market demand for practical, focused qualifications, our Change Analyst Role-Based Qualification helps you to understand the wider implications of change within ITIL® service delivery, giving you the knowledge and confidence to authorise change initiatives, while at the same time earning a recognised certification and ITIL credits.
Service managers are under intense pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative impacts to a minimum while at the same time improving customer experience, the challenge of understanding how changes will impact systems is ever increasing.
The Change Analyst certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes, shows you how to develop the appropriate business cases for changes, and gives advice on how to get approval to proceed with such changes. It is very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.
Change Analyst Training Courses - To book a Change Analyst training course and exam, contact any of APMG-International's Accredited Training Organisations.
Qualification
Pre-requisites
You must be ITIL Foundation certified in order to be eligible to take this qualification.
The qualification provides detailed, practical knowledge based on industry good practice and provides collateral which the candidate can apply in their work environment. The course and examinations have been developed by itSMF-UK industry experts and are available through our international network of accredited training organizations.
The Change Analyst qualification has been awarded 1.5 credits of the 6 complementary credits available to put towards the ITIL Expert certification.
The exam format is as follows:
- Workbook to be completed during the course to demonstrate the practical application of the theory
- 20 questions per paper
- 13 marks required to pass (out of 20 available) - (65%)
- One hour duration
- Scenario Booklet to be used during examination.
View our APMG-International Change Analyst Certification Interactive Brochure and the 
Change Analyst Article for further information on the qualification.
In this section
| Change Analyst | |
| Accredited Training Providers | |
| Successful Candidate Register | |
| Frequently Asked Questions |
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