ITIL® Qualifications
The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.
There are four levels within the scheme:
- Foundation Level
- Intermediate Level (Lifecycle Stream & Capability Stream)
- ITIL Expert
- ITIL Master.
The diagram to the right shows the structure of qualifications within the ITIL scheme. Click the image to enlarge.
Foundation Level
The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.
Intermediate Level
There are two streams in the Intermediate level, the Lifecycle Stream and the Capability Stream. Click on the diagram above to see which courses comprise each stream.
| Lifecycle Stream | Capability Stream |
| Service Strategy (SS) | Operational Support and Analysis (OS&A) |
| Service Design (SD) | Service Offerings and Agreements (SOA) |
| Service Transition (ST) | Release, Control and Validation (RC&V) |
| Service Operation(SO) | Planning, Protection and Optimization (PP&O) |
| Continual Service Improvement (CSI) |
ITIL Expert
To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Across the Lifecycle (MALC) capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
ITIL Master
This level of the qualification will assess an individual's ability to apply and analyze the ITIL concepts in new areas.
Find out more about achieving the ITIL Master.
Become ITIL Certified!
For details of training courses leading to certification in ITIL, please contact an ITIL Accredited Training Organization.
In this section
| ITIL - IT Service Management | |
| Training Accreditation | |
| Qualifications | |
| Training Organizations | |
| Exam Language Options | |
| Successful Candidate Register |
